Privacy Policy

Bosveld Charcoal, located in South Africa, values the privacy of its users. This Privacy Policy outlines how we collect, use, and protect personal information obtained through our website and other interactions.

We may collect the following types of personal information from users:

1.1. Personal Information Provided by Users: When users interact with our website or contact us, they may voluntarily provide personal information, including their name, email address, phone number, and any other information they choose to provide.

1.2. Automatically Collected Information: We may automatically collect certain information about users when they visit our website. This may include IP addresses, browser type, operating system, referring URLs, and other technical information.

We may use the collected information for the following purposes:

2.1. Providing Services: We may use the personal information provided by users to fulfill their requests, respond to inquiries, process orders, and deliver our products or services.

2.2. Communication: We may use the provided contact information, such as email or phone number, to communicate with users regarding their inquiries, orders, or other relevant information.

2.3. Marketing and Promotions: With user consent, we may use the collected information to send promotional materials, newsletters, or other marketing communications about our products, services, or special offers. Users may opt-out of receiving such communications at any time by following the instructions provided in the communication or contacting us directly.

2.4. Analytics and Improvements: We may use the automatically collected information to analyze trends, monitor website usage, and improve the functionality and performance of our website.

We do not sell, trade, or transfer users’ personal information to third parties without their consent, except in the following circumstances:

3.1. Service Providers: We may share users’ personal information with trusted third-party service providers who assist us in operating our website, processing orders, or delivering services. These providers have access to personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.

3.2. Legal Requirements: We may disclose users’ personal information if required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, or investigate potential violations.

We employ industry-standard security measures to protect users’ personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of users’ information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of those third parties before providing any personal information.

Our website is not directed towards individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on our website with the revised effective date. Users are encouraged to review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at the following:

Location: 39 Adriana Crescent, GATEWAY, Business Park

Contact Number: 067 061 4115

Email: drinio@bosveldcharcoal.co.za